Twitch New Reporting And Appeals Feature

Ennan Zapanta March 23, 2022
Twitch New Reporting And Appeals Feature

Twitch is revamping its safety features, streamlining its reporting procedure, and launching a new appeals platform.

Twitch will gradually roll out improved reporting options over the coming few weeks, making it easier for streamers and viewers to report content. The new method includes a search option that allows users to locate the exact cause for their report, as well as a menu system for the different types of information that can be marked. The enhanced reporting tools will be available first on the web, with the mobile version following at a later date.

Twitch is also introducing a new appeals platform, which will provide greater transparency into the appeals process in addition to improved reporting options.

A streamer would submit an appeal to challenge a ban or suspension in the past, receive an automatic response acknowledging receipt, and then wait for a response that either approved or refused the appeal. The process was criticized by users for its slowness and apparent lack of explanation for why appeals were denied. Twitch stated in its announcement: “This all changes today with the launch of our new appeals portal, located at appeals.twitch.tv. On our end, it includes some tech updates that will help our specialists review appeals more quickly. On your end, it simplifies the process by doing two main things: 

  • It gives you visibility into the enforcements that are eligible for appeal.
  • It shows you the status and outcome of ongoing and prior requests, respectively.”

A lengthy FAQ was also included with the announcement, outlining particular specifics about how the new appeals procedure works.  Twitch has gradually improved its security and safety features since last summer’s epidemic of hate raids, which resulted in streamer boycotts and social media campaigns. Twitch introduced a phone verification setting in September, which allowed streamers to protect their discussions from hostile bot spam by allowing only verified phone numbers to engage in chat. Twitch’s continuing safety initiative has progressed with the addition of these additional reporting and appeals features.